CustomerXM - Complete this lesson to learn how to develop effective search terms through lemmatization and spell check, build complex searches, use the query builder, add from Recommended Topics, review and publish changes, and best practices for text topics.
This section focuses on using Text iQ's powerful search functionality to build and refine topics41. It explains that the search feature utilizes lemmatization to find root words and their variations, and spell check to account for typos, making it more effective than a basic keyword search. You'll also learn to use the Query Builder to find related terms and combine operators like AND, OR, and NOT to create more precise and contextualized searches tailored to your organization's needs.
Lesson Objectives:
- Explain how lemmatization and spell check make Text iQ's search functionality more powerful than a basic keyword search
- Use the Query Builder to identify and add related terms to a search query
- Build complex and precise search queries using operators like AND, OR, and NOT
- Describe the purpose of Topic Recommendations, a feature that uses AI to suggest topics based on frequently appearing terms
- Understand that Topic Recommendations require a minimum of 500 text responses to work
Features Covered:
- Lemmatization
- Spell check
- Query Builder
- AND operator
- OR operator
- NOT operator
- Topic Recommendations
