CustomerXM - Complete this lesson to learn about navigating Text iQ, creating and adjusting topics manually, adding new response, importing and exporting topics, and parent topics.
This section teaches you how to use Text iQ to categorize open-ended responses into topics and analyze them19. It explains how to access Text iQ from either a survey project or a dashboard and outlines the difference between Editing Mode and Summary Mode. You will also learn how to create and adjust topics, manually update sentiment, and organize complex topics using a hierarchy of up to five levels.
Lesson Objectives:
- Access Text iQ from a survey project or a dashboard project.
- Differentiate between Editing Mode for manually modifying topics and Summary Mode for viewing visualizations.
- Create new topics manually by searching for common terms in responses.
- Manually update a topic's sentiment if Text iQ's AI misinterprets the response.
- Create parent topics to organize similar concepts into a hierarchy of up to five levels.
Features Covered:
- Text iQ
- Data & Analysis
- Dashboard
- Editing Mode
- Summary Mode
- Topics
- Sentiment
- Parent Topics
