- The Purpose of a Digital Study
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The Importance of a Digital Study 4 min
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Structuring a Digital Program 3 min
- Engaging With Stakeholders
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Defining the Stakeholder Landscape 3 min
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Knowing Your Stakeholders 1 min
- Designing a Digital Study
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Capturing the Intended Journey 3 min
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Collecting Overall Metrics 1 min
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Understanding Digital Drivers 3 min
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Including Operational Data 3 min
- Distributing Digital Studies
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Using Passive Persistent Feedback Tabs 2 min
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Using Active Intercepts 3 min
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Calculating Sample Rates 1 min
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Maximizing Response Rates 4 min
(ARCHIVED) Designing a Digital Study
Course 1 of 5 in Week 5 - Digital CustomerXM Learning Journey
Gauge customer experiences with your website and app by collecting feedback as customers browse.
Gauge customer experiences with your website and app by collecting feedback as customers browse.