Week 5 - Digital CustomerXM Learning Journey
This week we will focus on a variety of advanced Digital CustomerXM topics
Description: These advanced courses cover a variety of advanced Digital CustomerXM topics, such as digital studies and e-commerce experience optimization.
Prerequisites: CustomerXM Expert Certification | Estimated Time: 1 hour
(ARCHIVED) Designing a Digital Study
Gauge customer experiences with your website and app by collecting feedback as customers browse.
FREE
31 min
E-Commerce Experience Optimization
Learn about this pre-built Digital CX program that uses best practices to help you understand customer needs and preferences, leading to insights that can improve customer conversion and retention.
FREE
27 min
Mastering the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
62 min
On-Demand Webinar - Level Up Your CX Program
Ready to take your CX program to new heights? Here’s your chance to see some of the advanced features in CustomerXM and how they can help you boost your CX program.
FREE
60 min
Week 5 - XM For Customer Experience Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE