- Understanding the Program and Best Practices
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Introduction to the Relationship Health Program 11 min
- Building the Program
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The Relationship Health Survey 27 min
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Automated Workflows 7 min
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Understanding the Pre-Built Dashboard 22 min
Relationship Health Program
Course 7 of 11 in Week 5 - CustomerXM Learning Journey
Learn how to build the automated CX Relationship Health Program that enables organizations to continuously measure and manage the health of customer relationships.
Learning Objectives:
- Understand the purpose and best practices behind the program
- Incorporate your organization's voice with the pre-built survey
- Structure the automated Workflows
- Utilize the pre-built dashboard