Week 5 - CustomerXM Learning Journey

This week we will focus on a variety of advanced CustomerXM product features and use cases.

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Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
38 min
XM For Customer Experience Experienced User On-Demand Videos Free green-cx Individual Courses
Designing a Transactional Study
Develop a transactional study that listens to your customers at a specific touchpoint, and allows you to hone in on a particular event or stage in their experience with your organization.
FREE
37 min
XM For Customer Experience Experienced User On-Demand Videos Free green-cx Individual Courses
Mastering the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
62 min
experience-customer XM For Customer Experience Experienced User On-Demand Courses On-Demand Videos Free experience-default green-cx XM Directory Individual Courses
Implementing Best Practices in Dashboard Design
Provide the optimal dashboard experience for your viewers by learning how to cater to your audience, utilize design principles, and other associated best practices.
FREE
155 min
xz-new XM For Customer Experience Experienced User On-Demand Courses Free green-cx Dashboards Best Practices Individual Courses
Utilizing Frontline Feedback in Customer Experience
Learn how to create a Frontline Feedback Project and report on this feedback in your Dashboard.
FREE
30 min
XM For Customer Experience Experienced User On-Demand Courses Free green-cx Individual Courses
Building and Sharing a Dashboard
Learn how to use Qualtrics to build a beautiful dashboard that effectively communicates insights from your CX programs to your entire organization.
FREE
82 min
XM For Customer Experience Experienced User On-Demand Videos Free green-cx Dashboards Individual Courses
Relationship Health Program
Learn how to build the automated CX Relationship Health Program that enables organizations to continuously measure and manage the health of customer relationships.
FREE
67 min
XM For Customer Experience Experienced User On-Demand Courses Free green-cx Workflows Dashboards Individual Courses
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
XM For Customer Experience Experienced User On-Demand Videos Free CoreXM DesignXM black-cm Text iQ / Stats iQ Individual Courses XM For Strategy & Research
(ARCHIVED) Using Text iQ to Analyze Feedback
Use Text iQ to form topics to understand what matters most to customers and take meaningful action.
FREE
38 min
XM For Customer Experience Experienced User On-Demand Videos Free CoreXM DesignXM black-cm Text iQ / Stats iQ Individual Courses
On-Demand Webinar - Level Up Your CX Program
Ready to take your CX program to new heights? Here’s your chance to see some of the advanced features in CustomerXM and how they can help you boost your CX program.
FREE
60 min
XM For Customer Experience Live Training Free green-cx registered-flag On-Demand Articles Thought Leadership Individual Courses
On-Demand Webinar - Maximizing ROI from your CX Dashboards & Insights
CX program success hinges on how well users can use and interpret their results to make decisions and close experience gaps. Learn how to leverage your CX program with Qualtrics in this hour long webinar.
FREE
60 min