E-­Commerce Experience Optimization

Learn about this pre-built Digital CX program that uses best practices to help you understand customer needs and preferences, leading to insights that can improve customer conversion and retention.

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About this course

  • Understand the methodology behind this Digital program
  • Learn how to customize the 5 pre-built projects included to the needs of your organization
  • Analyze your data using the pre-built dashboard readily available for use

Curriculum27 min

  • Introduction to the E-Commerce Experience Optimization
  • E-Commerce Experience Optimization Program 5 min
  • Implementing the Track and Diagnose Phase
  • Overall Site Experience and Persistent Feedback 12 min
  • Implementing the Journey Deep Dive Phase
  • Site Abandonment, Cart Abandonment, and Post Transaction
  • Understanding Program Guidance & the Pre-Built Dashboard
  • E-commerce Experience Optimization Projects Overview and Program Guidance
  • ​ Understanding the Pre-Built Dashboard 10 min

About this course

  • Understand the methodology behind this Digital program
  • Learn how to customize the 5 pre-built projects included to the needs of your organization
  • Analyze your data using the pre-built dashboard readily available for use

Curriculum27 min

  • Introduction to the E-Commerce Experience Optimization
  • E-Commerce Experience Optimization Program 5 min
  • Implementing the Track and Diagnose Phase
  • Overall Site Experience and Persistent Feedback 12 min
  • Implementing the Journey Deep Dive Phase
  • Site Abandonment, Cart Abandonment, and Post Transaction
  • Understanding Program Guidance & the Pre-Built Dashboard
  • E-commerce Experience Optimization Projects Overview and Program Guidance
  • ​ Understanding the Pre-Built Dashboard 10 min