- Referencing Data to Prepare a Dashboard
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Creating a Dashboards Project 10 min
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Overview of the Data Mapping Process 13 min
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Modifying the Data Field Type 10 min
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Adding Fields 20 min
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Adding Multiple Data Sources 13 min
- Visualizing Data to Tell a Story
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Starting a New Dashboard 13 min
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Creating Pages and Widgets 18 min
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Editing Widgets 30 min
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Adding Benchmark Comparisons 7 min
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Adding Filters 20 min
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Creating Action Plans 4 min
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Monitoring Ticket Activity 13 min
- Overview of Dashboard Administration
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Introduction to CX User Administration 12 min
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Managing Users and Roles 13 min
- Granting Dashboard Access to Share Insights
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Sharing Dashboards with Users and Roles 18 min
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Dashboard Adoption 20 min
- Module Quiz
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Module Quiz: Creating Customer Experience Dashboards
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End of Course
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.