- Welcome to this Course
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Course Welcome 4 min
- What is Customer Experience?
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Defining Customer Experience 5 min
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CX in the Context of the Human Experience Cycle 5 min
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Managing CX isn't simply creating a Voice of Customer Program 2 min
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Examples of CX in Action 11 min
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Key Takeaways: Understanding Customer Experience 4 min
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Test Your Knowledge 5 min
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End of Course 1 min
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.