Understanding Customer Data

Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.

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Course Overview 22 min (Show All)

Defining Your Analysis

Reporting vs Analyzing 3 min

Using Customer Journey Maps 3 min

Structuring an Analysis Plan 2 min

Gaining a High-Level View of Your Data

Beginning Your Data Review 3 min

Using Data & Analysis 2 min

Demo: Sorting, Filtering, and Visualizing Your Data 4 min

Beginning Your Analysis

Cleaning Up Data 3 min

Demo: Deleting, Editing, and Translating Responses 2 min

About this course

About this course

Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.