Closing the Loop with Patients (PX Leader)

Curriculum27 min

• Introduction to Closed-Loop Feedback (Patient Experience Leader)
• Defining Closed Loop Feedback 3 min
• The Purpose of Closed-Loop Feedback 3 min
• Managing Your Assigned Tickets (Inner Loop)
• Introducing Workflows & Ticket Tasks 8 min
• Following Up on Tickets 6 min
• Using Follow-Up Page Tools 2 min
• Demo: Monitoring Workflows & Follow Up
• Tracking Progress Against Goals (Outer Loop)
• Using Action Plans 5 min