- Building and Sustaining Customer Experience Management Programs
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Defining Customer Experience Management 8 min
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Introducing the XM Maturity Model 20 min
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Understanding Types of Customer XM Programs 10 min
- Module Quiz
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Module Quiz: Introducing Customer Experience Management
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End of Course
Introducing Customer Experience Management
Course 1 of 7 in Weeks 3 & 4 - CustomerXM Learning Journey
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.