- Closed-Loop Feedback Overview
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The Purpose of Closed-Loop Feedback 3 min
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Closed-Loop Feedback System Design 8 min
- Building a Ticketing System
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Creating Workflows and Tasks 5 min
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Email Tasks 3 min
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Tickets Tasks 10 min
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Workflows Run History 2 min
- Configuring a Ticket Management System
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Following-Up on Tickets 8 min
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Using Follow-Up Page Tools 10 min
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Setting Ticket Permissions 8 min
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Notifications Feed Task 4 min
- Module Quiz
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Module Quiz: Closing the Loop with Customers
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End of Course
Closing the Loop with Customers
Course 3 of 7 in Weeks 3 & 4 - CustomerXM Learning Journey
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
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Note: Automated Actions are being renamed to Workflows. While you may see references to "Actions" as a part of this course, going forward these will be referred to as "Workflows" in the Qualtrics platform. There are no changes to functionality as part of this change.
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