- Introducing Outer Loop System Design
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Introducing an Effective Outer Loop Process 3 min
- Analyzing Data to Identify Issues
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Examining Data Sources for the Outer Loop 5 min
- Prioritizing Initiatives
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Outlining Prioritization Criteria 4 min
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Categorizing Initiatives and Determining Root Cause 4 min
- Addressing Opportunities
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Setting Up Outer Loop Review Meetings 3 min
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Implementing Improvement Actions 4 min
- Communicating from the Top-Down
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Closing the Loop with Employees 3 min
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Closing the Loop with Customers 2 min
(ARCHIVED) Designing Outer Loop Feedback Systems
Course 3 of 3 in Closed Loop Feedback
Align program reviews with management reporting cycles to enable a cross-functional voice on processes and policies that impact customer experience.
Align program reviews with management reporting cycles to enable a cross-functional voice on processes and policies that impact customer experience.
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Note: Automated Actions are being renamed to Workflows. While you may see references to "Actions" as a part of this course, going forward these will be referred to as "Workflows" in the Qualtrics platform. There are no changes to functionality as part of this change.
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