- On-Demand Webinar Session
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State of CX Management: What are CX Leaders Focusing on in 2022? 60 min
- Post Webinar Follow-Up
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Connect with a Qualtrics XM Strategist or find additional resources
On-Demand Webinar - State of CX Management: What are CX Leaders Focusing on in 2022?
When it comes to customer experience in 2021, what’s the difference between a leader and a laggard? What are the biggest obstacles to success? And what skills do teams need to deliver impactful experiences? Join Moira Dorsey, XM Catalyst with the XM Institute, as she dives into the results of the State of CX Management, 2021 report.
When it comes to customer experience in 2021, what’s the difference between a leader and a laggard? What are the biggest obstacles to success? And what skills do teams need to deliver impactful experiences?
To find out, come along to this session where Moira Dorsey, one of our CX luminaries, will interrogate findings from our ‘State of CX Management’ research report.
We asked 151 CX practitioners at large organizations about their customer experience efforts and competencies. And the results are fascinating…
Tune in to discover:
- The six key competencies needed for CX success
- Which interaction channels deliver the best experience
- How advanced organizations’ CX efforts are
- What CX leaders do differently from laggards