On-Demand Webinar - Public Sector Insight Exchange - Cities and Counties

Witness a panel of cities and counties focused on streamlining public services, improving resident engagement and empowering government employees. Our panelists hold key roles in cities and counties across the country. Please find more information on our presenters below.

PRESENTER DETAILS:

Elevating resident experiences across 311 services, transit and COVID-19 tracking

• Miami-Dade County, FL - Adam Mullins, Strategic Initiatives Manager
• Miami-Dade's Customer Experience and Communications department has established an automated feedback and follow-up process for all key services provided through their 311 call center, with real-time dashboards providing key insights to each service provider. The county has now expanded this process to other services like transit, animal services and COVID-19 hotspot mapping.

Empowering government employees through department transparency and accountability

• Mecklenburg County, NC - Monica Allen, Director of Strategic Planning & Evaluation
• Mecklenburg County's Strategic Planning team drives better employee experiences and department-level accountability through regular county-wide Employee Climate surveys. Each department receives employee feedback results that are publicly accessible, and each director commits to specific Employee Experience targets.

Engaging residents and closing the loop on feedback

• City of Olathe, KS - Leslie Shorthouse, Customer Experience Program Manager
• Olathe has established a comprehensive resident and employee experience program for the whole city. Their Customer Experience team works across multiple departments and functions to gather resident feedback, identify trends in resident perception and drive systemic improvements.