On-Demand Webinar - Optimizing Public Service Delivery and Elevating Employee Experiences

This webinar focuses on uses of Qualtrics for optimizing public service delivery and elevating employee experiences in government. Our presenters manage Human Services programs for agencies across the country, and have built sophisticated customer and employee experience programs with Qualtrics.

This recording is especially relevant for anyone working on public service delivery, community partnerships or on collecting feedback from government employees.

Colorado Dept. of Human Services - Elevating employee experiences statewide
Colorado DHS will be illustrating their statewide Employee Experience program touching 5,000 employees annually, as well as their Employee lifecycle program that enables them to act on feedback from onboarding to exit interviews. They've designed some impressive dashboards that offer deep insights for leadership.

Allegheny County (PA) Human Services - Improving customer experiences and department operations
Allegheny County leverages Qualtrics for a broad array of projects, including follow-up with service recipients, managing case worker assignments and tracking hospital registrations. They've also used Qualtrics to optimize internal processes such as appointment scheduling, real-time polling from meetings and some employee surveys as well.

Santa Clara County (CA) Human Services - Connecting the customer and employee experience
Santa Clara County uses Qualtrics for engagement with both community partners and clients, as well as program evaluations. Santa Clara has also started collecting feedback from their call centers. Beyond that, Santa Clara also leverages Qualtrics for Employee Engagement and to manage an Employee "Idea Board".