- Introducing the XM Maturity Model for CX
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Five Stages of XM/CX Maturity 6 min
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Benefits of Using a Maturity Model 2 min
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How to Use XM Institute's Competency and Maturity Assessment 3 min
- Recommendations to Mature Your CX Program
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Maturing Your CX Program - Getting Started 3 min
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Maturing Your CX Program - Expanding Your Efforts 2 min
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Maturing Your CX Program - Sustaining Results 2 min
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Key Takeaways: Maturing Your CX Program 5 min
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Testing Your Knowledge 5 min
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Course Summary: Building and Maturing Your CX Program 3 min
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End of Course 1 min
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.