- Live Webinar Session
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Proving ROI with a Purpose-Built CX Metrics System 60 min
- Post Webinar Follow-Up
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Connect with a Qualtrics XM Strategist or find additional resources
Live Webinar - Proving ROI with a Purpose-Built CX Metrics System
Join this 60-minute interactive session with the XM Institute to learn how to build a customer experience (CX) metrics program capable of demonstrating the ROI of your CX efforts. We will share how to use common CX metrics, like NPS, to set the foundation for a strong CX program that generates strategic and economic value for your organization. There is also a Q&A, so bring your CX questions! Note this content is about CX strategy and practices, not Qualtrics platform features or methodology.
Overview
How do you build a CX program that delivers value to your organization? Join this 60-minute interactive session with the XM Institute to learn how to build a customer experience (CX) metrics program capable of demonstrating the ROI of your CX efforts.
Agenda
The agenda for the session is as follows:
- The connection between CX and loyalty
- Five steps for creating a purpose-built metrics system
- Tips and tricks for building capabilities to deliver CX improvements and ROI
- Q&A with XM Institute
Training Dates:
The training dates for the session are listed below:
- June 30, 2022, 11 - 12:00 p.m. EDT
- July 1, 2022, 9 - 10:00 a.m. AEST
Target Audience
This XM Program Accelerator is ideal for people who are responsible for establishing and leading Customer Experience programs. It does not focus on the Qualtrics platform.
Relevant XM Institute Content
- Launchpad: Building an XM Metrics Program
- Global Study: ROI of Customer Experience, 2022
- Build Four Action Loops to Respond to Insights
- Expert Answers
Click “Register” to view available times and register for this webinar. Capacity is limited.
At the time of the webinar you will return here to join the training.