- Live Webinar Session
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Kickstarting Your CX Program 60 min
- Post Webinar Follow-Up
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Connect with a Qualtrics XM Strategist or find additional resources
Live Webinar - Kickstarting Your CX Program
Join this 60-minute interactive session to learn about customer experience (CX) best practices from a member of the XM Institute faculty. The session includes an open Q&A period where you can ask whatever questions you have about your CX program. This session does not cover any practices or tips for using the Qualtrics platform.
Overview
How do you make sure that your customer experience (CX) program is heading in the right direction? Join this interactive session with a member of the XM Institute faculty to learn about best practices for building a successful CX program. The session does not focus on technology but instead examines the processes and structures of a strong CX program.
Agenda
The agenda for the session is as follows:
- Steps for Building your CX Roadmap
- Assessing your CX Competencies
- Tips, Tricks & Mistakes to Avoid
- Q&A with XM Institute
Note
Capacity is limited. At the time of the webinar you will return here to join the training.