- The Purpose of Closed-Loop Feedback
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Defining the Importance of a Closed-Loop Feedback 4 min
- The Inner and Outer Loops
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Acting on Closed-Loop Feedback at all Levels 2 min
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Examining the Inner and Outer Loops 3 min
- Closing the Loop
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Differentiating Closed-Loop in B2B vs B2C 3 min
- Maturing Your Program
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Outlining Closed-Loop Feedback Maturity 3 min
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Highlighting a Customer Maturity Story 7 min
(ARCHIVED) Introducing Closed Loop Feedback
Discover an integral part of best-in-class CX programs by learning what constitutes a successful and systematic closed-loop feedback process.
Discover an integral part of best-in-class CX programs by learning what constitutes a successful and systematic closed-loop feedback process.
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Note: Automated Actions are being renamed to Workflows. While you may see references to "Actions" as a part of this course, going forward these will be referred to as "Workflows" in the Qualtrics platform. There are no changes to functionality as part of this change.
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