- Introducing Outer Loop System Design
-
Introducing an Effective Outer Loop Process 3 min
- Analyzing Data to Identify Issues
-
Examining Data Sources for the Outer Loop 5 min
- Prioritizing Initiatives
-
Outlining Prioritization Criteria 4 min
-
Categorizing Initiatives and Determining Root Cause 4 min
- Addressing Opportunities
-
Setting Up Outer Loop Review Meetings 3 min
-
Implementing Improvement Actions 4 min
- Communicating from the Top-Down
-
Closing the Loop with Employees 3 min
-
Closing the Loop with Customers 2 min
(ARCHIVED) Designing Outer Loop Feedback Systems
Align program reviews with management reporting cycles to enable a cross-functional voice on processes and policies that impact customer experience.
Align program reviews with management reporting cycles to enable a cross-functional voice on processes and policies that impact customer experience.
|
Note: Automated Actions are being renamed to Workflows. While you may see references to "Actions" as a part of this course, going forward these will be referred to as "Workflows" in the Qualtrics platform. There are no changes to functionality as part of this change.
|