- Introducing Inner Loop System Design
-
Designing to Achieve the Expected Outcome 3 min
- The Six Design Components
-
Determining Your Target Customers 4 min
-
Setting an Appropriate Response Time 2 min
-
Assigning a Follow-Up Owner 2 min
-
Deciphering Follow-Up Channels 3 min
-
Creating Potential Offerings 7 min
-
Outlining an Escalation Plan 2 min
- Reporting on Inner Loop Feedback
-
Introducing Closed-Loop Dashboards 5 min
-
Design Principles for Closed-Loop Dashboards 3 min
- Customer Examples of Inner Loop
-
Highlighting an Automotive Customer Example 4 min
-
Highlighting a Financial Services Customer Example 5 min
(ARCHIVED) Designing Inner Loop Feedback Systems
Learn how to design closed-loop feedback programs that ensure the right employees follow up with customers at every crucial moment in their journey.
Learn how to design closed-loop feedback programs that ensure the right employees follow up with customers at every crucial moment in their journey.
|
Note: Automated Actions are being renamed to Workflows. While you may see references to "Actions" as a part of this course, going forward these will be referred to as "Workflows" in the Qualtrics platform. There are no changes to functionality as part of this change.
|