- Introduction to Closing the Loop
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The Purpose of Closed Loop Feedback 3 min
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Closed Loop Feedback System Design 8 min
- Creating Workflows
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Creating Workflows and Tasks 5 min
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Creating Email Tasks 4 min
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Creating Ticket Tasks 10 min
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Challenge
- Quiz
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Module Quiz: Taking Action and Closing the Loop
Delighted + Qualtrics: Taking Action and Closing the Loop
Leverage our Close the Loop tools to prioritize and respond to customer feedback.
Learning Objectives:
- Know the benefits of Closing the Loop
- Understand how to utilize different tasks in order to effectively follow up on feedback received