- CustomerXM Expert Final Project
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Introducing Q Cable 3 min
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Building a Customer Care Feedback Survey 22 min
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Creating a Closed-Loop Ticketing System 20 min
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Distributing Survey Invitations 12 min
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Mapping Data into a Dashboard 22 min
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Building a Dashboard for Employees 50 min
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Incorporating Text Analytics 25 min
XM For Customer Experience Expert Capstone
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
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Note: This course only contains the final project and exam. We strongly recommend (but do not require) completing the learning journey for this Certification exam before this course. The learning journey can be found here - XM For Customer Experience Expert Certification Learning Journey
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