- Closed-Loop Feedback Overview
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The Purpose of Closed-Loop Feedback 3 min
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Closed-Loop Feedback System Design 8 min
- Building a Ticketing System
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Creating Workflows and Tasks 5 min
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Email Tasks 3 min
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Tickets Tasks 10 min
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Workflows Run History 2 min
- Configuring a Ticket Management System
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Following-Up on Tickets 8 min
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Using Follow-Up Page Tools 10 min
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Setting Ticket Permissions 8 min
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Notifications Feed Task 4 min
- Module Quiz
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Module Quiz: Closing the Loop with Customers
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End of Course
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
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Note: Automated Actions are being renamed to Workflows. While you may see references to "Actions" as a part of this course, going forward these will be referred to as "Workflows" in the Qualtrics platform. There are no changes to functionality as part of this change.
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